Does customer satisfaction increase firm performance? : an application of American Customer Satisfaction Index (ACSI)
Year of publication: |
2013
|
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Authors: | Sun, Kyung-a. ; Kim, Dae-young |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 35.2013, p. 68-77
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Subject: | American Customer Satisfaction Index | Financial performance | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Index | Index number |
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