Does customer satisfaction lead to profitability?: The mediating role of share-of-wallet
| Year of publication: |
2005
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|---|---|
| Authors: | Keiningham, Timothy L. ; Perkins-Munn, Tiffany ; Aksoy, Lerzan ; Estrin, Demitry |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 15.2005, 2, p. 172-181
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