Does diversity climate lead to customer satisfaction? : it depends on the service climate and business unit demography
Year of publication: |
2011
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Authors: | McKay, Patrick F. ; Avery, Derek R. ; Liao, Hui ; Morris, Mark A. |
Published in: |
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations. - Catonsville, MD : Institute for Operations Research and the Management Sciences, ISSN 1047-7039, ZDB-ID 1022236-4. - Vol. 22.2011, 3, p. 788-803
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Subject: | Diversity Management | Diversity management | Dienstleistungsqualität | Service quality | Unternehmenskultur | Corporate culture | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | USA | United States |
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