Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Federica Murmura & Laura Bravi
| Year of publication: |
November 2018
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|---|---|
| Authors: | Murmura, Federica ; Bravi, Laura |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 12, p. 1466-1481
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| Subject: | Quality Management Systems | standards | customer satisfaction | correspondence analysis | ISO | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Standardisierung | Standardization | Italien | Italy | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1266246 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011919022