Does service quality matter in measuring the performance of water utilities?
Year of publication: |
2008
|
---|---|
Authors: | Picazo Tadeo, Andrés José ; Sáez Fernández, Francisco Javier ; González Gómez, Francisco |
Published in: |
Utilities policy : governance, performance, analysis. - Amsterdam : Elsevier Science, ISSN 0957-1787, ZDB-ID 1092528-4. - Vol. 16.2008, 1, p. 30-38
|
Subject: | Wasserversorgung | Water supply | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis | Spanien | Spain |
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