Does the implementation of robots in hotels influence the overall TripAdvisor rating? : a text mining analysis from the Industry 5.0 approach
Year of publication: |
2022
|
---|---|
Authors: | Orea-Giner, Alicia ; Fuentes-Moraleda, Laura ; Villacé-Molinero, Teresa ; Muñoz-Mazón, Ana ; Calero-Sanz, Jorge |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 93.2022, p. 1-10
|
Subject: | Human-robot interaction | Sentiment analysis | Robots functionality | Traveller | TripAdvisor rating | Text mining | Data Mining | Data mining | Text | Roboter | Robot | Hotellerie | Hotel industry |
-
Probierz, Eryka, (2022)
-
Performance improvement in budget hotels through consumer sentiment analysis using text mining
Mukherjee, Debarshi, (2023)
-
Improving text summarization of online hotel reviews with review helpfulness and sentiment
Tsai, Chih-Fong, (2020)
- More ...
-
Fuentes-Moraleda, Laura, (2020)
-
Risk perception before travelling: solutions for consumers with vulnerabilities
Muñoz-Mazón, Ana, (2021)
-
Fuentes-Moraleda, Laura, (2020)
- More ...