Interaction between hotel service robots and humans : a hotel-specific Service Robot Acceptance Model (sRAM)
Laura Fuentes-Moraleda, Patricia Díaz-Pérez, Alicia Orea-Giner, Ana Muñoz- Mazón, Teresa Villacé-Molinero
| Year of publication: |
2020
|
|---|---|
| Authors: | Fuentes-Moraleda, Laura ; Díaz-Pérez, Patricia ; Orea-Giner, Alicia ; Muñoz- Mazón, Ana ; Villacé-Molinero, Teresa |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 36.2020, p. 1-14
|
| Subject: | Content analysis | Hotels | HRI (human-robot interaction) | Service robots | sRAM (Service Robot Acceptance Model) | Roboter | Robot | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2020.100751 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012421402