The Drivers of Customer Satisfaction for Academic Library Services : Managerial Hints from an Empirical Study on Two Italian University Libraries Using the Kano Model
Year of publication: |
2015
|
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Authors: | Dominici, Gandolfo ; Basile, Gianpaolo ; Palumbo, Federica |
Publisher: |
[S.l.] : SSRN |
Subject: | Italien | Italy | Kundenzufriedenheit | Customer satisfaction | Bibliothek | Library | Messung | Measurement | Wissenschaftliche Bibliothek | Academic library |
Description of contents: | Abstract [papers.ssrn.com] |
Extent: | 1 Online-Ressource |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Int. J. Management in Education Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments June 11, 2014 erstellt Volltext nicht verfügbar |
Classification: | m01 ; m03 |
Source: | ECONIS - Online Catalogue of the ZBW |
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