Drivers of customer satisfaction and relationship quality in system delivery projects
Matti Juhani Haverila, Miia Martinsuo and Earl Naumann
| Year of publication: |
2013
|
|---|---|
| Authors: | Haverila, Matti Juhani ; Martinsuo, Miia ; Naumann, Earl |
| Published in: |
Journal of strategic marketing. - Abingdon : Taylor & Francis, ISSN 0965-254X, ZDB-ID 1279794-7. - Vol. 21.2013, 7, p. 613-636
|
| Subject: | project management | customer satisfaction | relationship quality | decision-making role | Kundenzufriedenheit | Customer satisfaction | Projektmanagement | Project management | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010233690