The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Areej Abdulrahman Alarifi and Kalid Sami Husain
| Year of publication: |
2023
|
|---|---|
| Authors: | Alarifi, Areej Abdulrahman ; Husain, Khalid Sami |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 40.2023, 2, p. 496-516
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| Subject: | E-customer satisfaction | E-service quality | Efficiency | Internet banking | Personal needs | Reliability | Responsiveness | Site organization | User-friendliness | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Bank | Coronavirus | Internet | Saudi-Arabien | Saudi Arabia |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-06-2021-0168 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013535697