Salesperson empowerment in Spanish banks : a performance-driven view
Year of publication: |
2009
|
---|---|
Authors: | Barrutia, José M. ; Charterina, Jon ; Gilsanz, Ainhize |
Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 14.2009/10, 1, p. 40-55
|
Subject: | Bankberufe | Bank employees | Job Enlargement | Job enlargement | Leistungsanreiz | Performance incentive | Privatkundengeschäft | Personal banking | Spanien | Spain |
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