E-Service Quality, Consumer Satisfaction and Future Purchase Intentions in E-Retail
Year of publication: |
2019
|
---|---|
Authors: | Kalia, Prateek |
Other Persons: | Arora, Richa (contributor) ; Kumalo, Sibongiseni (contributor) |
Publisher: |
[2019]: [S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Electronic Commerce | E-commerce |
Extent: | 1 Online-Ressource (16 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Kalia, P., Arora, R., & Kumalo, S. (2016). E-service quality, consumer satisfaction and future purchase intentions in e-retail. E-Service Journal, 10(1), 24. doi.org/10.2979/eservicej.10.1.02 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments January 1, 2016 erstellt |
Source: | ECONIS - Online Catalogue of the ZBW |
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