ECOMMERCE - DEVELOPING THE E-ENABLED CALL CENTER: A STRATEGIC PERSPECTIVE - The transition will be an ongoing process. You'd best get started
| Year of publication: |
2000
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|---|---|
| Authors: | Cleveland, Brad ; Minnucci, Jay |
| Published in: |
Business Communications review : BCR. - Hinsdale, Ill. : BCR Enterprises, Inc., ISSN 0162-3885, ZDB-ID 553736. - Vol. 30.2000, 6, p. 44-51
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