The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study case on new students in East Java
Year of publication: |
2022
|
---|---|
Authors: | Silviana, Nurfirda Sofia ; Rofiaty ; Puspaningrum, Astrid |
Subject: | E-service quality | e-trust | e-satisfaction | customer loyalty | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Vertrauen | Confidence | Website | Kundenservice | Customer service |
-
Venkatakrishnan, Jeeva, (2023)
-
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns, (2019)
-
Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective
Goutam, Doddahulugappa, (2021)
- More ...
-
Irawanto, Dodi Wirawan, (2023)
-
Salim, Agus, (2017)
-
Social media marketing and brand loyalty : the role of brand trust
Puspaningrum, Astrid, (2020)
- More ...