Effect of consumption emotion on hotel and resort spa experience
Year of publication: |
2014
|
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Authors: | Lo, Ada S. ; Wu, Corrine |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 31.2014, 7/8, p. 958-984
|
Subject: | Spa service quality | consumption emotion | perceived value | behavioral intention | China | Emotion | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception |
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