The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Year of publication: |
2015
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Authors: | Lo, Ada ; Wu, Corrine ; Tsai, Henry |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 24.2015, 1/2, p. 155-179
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Subject: | service quality | consumption emotion | spa | China | Emotion | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction |
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