Effect of e-referral incentive programs on referrer loyalty on social platforms
Year of publication: |
2022
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Authors: | Fu, Xiaorong ; Pang, Jing |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 42.2022, 15/16, p. 1234-1255
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Subject: | audience size | customer loyalty | E-referral incentive programs | reward scheme | reward size | Beziehungsmarketing | Relationship marketing | Anreiz | Incentives | Leistungsanreiz | Performance incentive | Kundenbindungsprogramm | Loyalty program | Konsumentenverhalten | Consumer behaviour | Kundenbindung | Customer retention |
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