Effect of service provider's communication style on customer satisfaction in professional services setting : the moderating role of critically and service nature
Year of publication: |
2009
|
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Authors: | Webster, Cynthia ; Sundaram, D. S. |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 23.2009, 2, p. 104-114
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Subject: | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry |
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