Effective Communication

COVER -- CONTENTS -- CONCEPT OF COMMUNICATION -- OBJECTIVES OF COMMUNICATION -- NON-VERBAL COMMUNICATION -- INWARD AND OUTWARD MAIL -- MEDIA AND MODES OF COMMUNICATION -- CHANNELS OF COMMUNICATION -- BARRIERS TO COMMUNICATION -- LISTENING AND IMPROVING COMMUNICATION -- SPEECHES AND PRESENTATIONS -- INTERVIEWS -- GROUP DISCUSSION -- BASICS OF LETTER WRITING -- ATTRIBUTES OF EFFECTIVE COMMUNICATION -- LAYOUT OF A BUSINESS LETTER -- SOCIAL AND GOODWILL LETTERS -- JOB APPLICATIONS -- PERSONNEL LETTERS -- ENQUIRIES AND REPLIES -- ORDERS AND REPLIES -- COMPLAINTS AND CLAIMS -- ADJUSTMENT LETTERS -- SALES LETTERS -- CREDIT LETTERS AND STATUS ENQUIRIES -- COLLECTION LETTERS -- BANK LETTERS -- INSURANCE LETTERS -- BASICS OF REPORT WRITING -- WRITING REPORTS -- CASE STUDIES.