Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Year of publication: |
2022
|
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Authors: | Lee, Sang M. ; Lee, Donhee |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 16.2022, 1, p. 1-28
|
Subject: | Quality management activities | Sociotechnical systems | Customer experience | Organizational performance | Healthcare industry | Qualitätsmanagement | Quality management | Gesundheitswesen | Health care system | Unternehmenserfolg | Firm performance | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
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