Effects of Service Climate on Managers' and Employees' Rating of Visitors' Service Quality Expectations
| Year of publication: |
1997
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|---|---|
| Authors: | Baker, Dwayne A. ; Fesenmaier, Daniel R. |
| Published in: |
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 0047-2875, ZDB-ID 8643775. - Vol. 36.1997, 1, p. 15-22
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