Effects of Service Quality on Customer Satisfaction and Customer Loyalty : Example of Marmara University Hospital
Year of publication: |
2009
|
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Authors: | Ozturkcan, Selcen ; Aydin, Serkan ; Ates, Metin ; Tansel Cetin, Ayse |
Publisher: |
[S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Krankenhaus | Hospital | Kundenbindung | Customer retention |
Extent: | 1 Online-Ressource (11 p) |
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Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments March 19, 2009 erstellt |
Other identifiers: | 10.2139/ssrn.1362601 [DOI] |
Classification: | M10 - Business Administration. General |
Source: | ECONIS - Online Catalogue of the ZBW |
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