Effects of social bonding in business-to-business relationships
Year of publication: |
2011
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Authors: | Schakett, Tammy ; Flaschner, Alan ; Gao, Tao Tony ; Ansary, Adel I. el- |
Published in: |
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction. - Binghamton, NY : Haworth Press, ISSN 1533-2667, ZDB-ID 2126179-9. - Vol. 10.2011, 4, p. 264-280
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Subject: | B-to-B-Marketing | Business-to-business marketing | Soziale Beziehungen | Social relations | Austauschtheorie | Social exchange theory | Vertrauen | Confidence | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | USA | United States |
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