Effects of the manager's goal orientation on frontline service employees' service-sales ambidexterity conversion
Year of publication: |
2022
|
---|---|
Authors: | Yen, HsiuJu Rebecca ; Hu, Paul Jen-Hwa ; Liao, Yi-Chun ; Wu, Jiun-Yu |
Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 32.2022, 6, p. 737-761
|
Subject: | Change-related self-efficacy | Conservation of resource | Development inducements | Goal orientation | Service-sales ambidexterity |
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