Embarrassed customers : the dark side of receiving help from others
Seo Young Kim and Youjae Yi
| Year of publication: |
2017
|
|---|---|
| Authors: | Kim, Seo Young ; Yi, Youjae |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 28.2017, 4, p. 788-806
|
| Subject: | Customer satisfaction | Altruistic motivation | Customer engagement behaviours (CEB) | Customer-to-customer interactions (CCI) | Embarrassment | Inter-customer helping | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Altruismus | Altruism | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-11-2016-0296 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011731252