Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Year of publication: |
2021
|
---|---|
Authors: | Kim, Seo Young ; Yi, Youjae |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 41.2021, 9/10, p. 633-647
|
Subject: | Customer engagement behavior | customer satisfaction | customer-to-customer interactions | inter-customer helping | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
-
Embarrassed customers : the dark side of receiving help from others
Kim, Seo Young, (2017)
-
Curth, Susanne, (2014)
-
Fakharyan, Meysam, (2014)
- More ...
-
Embarrassed customers : the dark side of receiving help from others
Kim, Seo Young, (2017)
-
Yi, Youjae, (2017)
-
Climbing down the ladder makes you play it safe
Yi, Youjae, (2017)
- More ...