Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Year of publication: |
2012
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Authors: | Prentice, Catherine ; King, Brian |
Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 33.2012, 1, p. 34-48
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Subject: | Dienstleistungsberufe | Service workers | Intelligenz | Intelligence | Persönlichkeitspsychologie | Personality psychology | Arbeitsleistung | Job performance | Freizeitwirtschaft | Leisure industries | Asiatisch-pazifischer Raum | Asia-Pacific region |
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