Emotional intelligence and service quality : a meta-analysis with initial evidence on cross-cultural factors and future research directions
Year of publication: |
2019
|
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Authors: | Miao, Chao ; Barone, Michael J. ; Qian, Shanshan ; Humphrey, Ronald H. |
Published in: |
Marketing letters : a journal of research in marketing. - Dordrecht [u.a.] : Springer, ISSN 0923-0645, ZDB-ID 1031012-5. - Vol. 30.2019, 3/4, p. 335-347
|
Subject: | Cross-culture | Emotional intelligence | Meta-analysis | Service quality | Dienstleistungsqualität | Emotion | Meta-Analyse | Intelligenz | Intelligence | Bibliometrie | Bibliometrics |
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