Emotional labor predicts service performance depending on activation and inhibition regulatory fit
Year of publication: |
2019
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Authors: | Chi, Nai-Wen ; Grandey, Alicia |
Published in: |
Journal of management. - London [u.a.] : Sage Publ., ISSN 1557-1211, ZDB-ID 2015295-4. - Vol. 45.2019, 2, p. 673-700
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Subject: | emotional labor | service performance | affective delivery | service sabotage | Big Five personality traits | moods | Emotion | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology | Dienstleistungssektor | Service industry |
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Smit, Brandon W., (2016)
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Chi, Nai-Wen, (2018)
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