Emotional prototypes, emotional memory usages, and customer satisfaction
Year of publication: |
May 2017
|
---|---|
Authors: | Akgün, Ali E. ; Keskin, Halit ; Alan, Alev Kocak |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 37.2017, 7/8, p. 494-520
|
Subject: | Consumer emotion | emotional prototype | customer satisfaction | emotional memory | Emotion | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
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