Empirical evidence for the relationship between customer satisfaction and business performance
Year of publication: |
2002
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Authors: | van der Wiele, Ton ; Boselie, Paul ; Hesselink, Martijn |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 12.2002, 3, p. 184-193
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