An empirical investigation on patients perception about service quality of corporate hospitals in Coimbatore, Tirupur and Erode Districts- Tamilnadu
Year of publication: |
2014
|
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Authors: | Saravanan, S. |
Published in: |
GITAM journal of management : a quarterly publication of GITAM Institute of Management. - Visakhapatnam, ISSN 0972-740X, ZDB-ID 2813773-5. - Vol. 12.2014, 4, p. 114-123
|
Subject: | SERVQUAL | Hospitals quality | Patients Service | Health care Quality | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Patienten | Patients | Qualitätsmanagement | Quality management | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction |
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