The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Chris A. Vassiliadis, Anestis K. Fotiadis and Elina Tavlaridou
| Year of publication: |
2014
|
|---|---|
| Authors: | Vassiliadis, Chris A. ; Fotiadis, Anestis K. ; Tavlaridou, Elina |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 8, p. 897-907
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| Subject: | service quality | Kano model | ServQual | secondary hospitals | Greece | Dienstleistungsqualität | Service quality | Griechenland | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Gesundheitswesen | Health care system | Qualitätsmanagement | Quality management | Gesundheitsversorgung | Health care | Patienten | Patients |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010393800