AN EMPIRICAL STUDY TO ANALYSE CUSTOMER SATISFACTION AND EXPERIENCE IN AN INDIAN HOSPITALITY CHAIN OF LEASED AND FRANCHISED HOTELS, HOMES AND LIVING SPACES IN INDORE CITY

Customer satisfaction is a critical concept for customer success professionals to understand and live by, and it's actually about more than a money-back guarantee. In this post, we'll start discussing customer satisfaction: what it is, and why your business needs to start measuring

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Year of publication:	2021
Authors:	Chimote, Niraj ; Jain, Shruti
Publisher:	[S.l.] : SSRN
Subject:	Kundenzufriedenheit \| Customer satisfaction \| Hotellerie \| Hotel industry \| Indien \| India \| Franchising \| Krankenhaus \| Hospital \| Leasing \| Dienstleistungsqualität \| Service quality

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Extent:	1 Online-Ressource (10 p)
Type of publication:	Book / Working Paper
Language:	English
Notes:	In: Niraj Chimote and Shruti Jain, An Empirical Study to Analyse Customer Satisfaction and Experience in an Indian Hospitality Chain of Leased and Franchised Hotels, Homes and Living Spaces in Indore City, International Journal of Management, 11(12), 2020, pp 825-834 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments February 18, 2021 erstellt
Source:	ECONIS - Online Catalogue of the ZBW

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