THE EMPLOYEE-CUSTOMER-PROFIT CHAIN AT SEARS - Most companies know very little about the way their customers and employees think and behave. Sears is different. Its executives are learning not only to measure such attitudes but also to run the company on the basis of them.

Strategic Human Resource Management at Sears - This article describes the HR management system in place at Sears. Key emphases of Sear's HR management infrastructure include: (1) formulating and communicating a corporate mission, vision, and goals; (2) employee education and development through the Sears University; (3) performance management and incentive compensation systems linked closely to ...

Kirn, Steven P., (1999)

Is survey research dead?

Crosby, Lawrence A., (2007)

The pursuit of HR's core purpose : the practical doing of strategic HRM

Rucci, Anthony J., (2009)