Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions
Year of publication: |
1996
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Authors: | Hartline, Michael D. ; Jones, Keith C. |
Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 36.1996, 3, p. 341-342
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