Employee Performance Cues in a Hotel Service Environment: Influence on Perceived Service Quality, Value, and Word-of-Mouth Intentions

Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions

Hartline, Michael D., (1996)

Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions

Hartline, Michael D., (1996)

Service quality implementation : the effects of organizational socialization and managerial actions on customer-contact employee behaviors

Hartline, Michael D., (1993)