Employee Satisfaction: Does Kano's Model Apply?
Year of publication: |
2004
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Authors: | Matzler, Kurt ; Fuchs, Matthias ; Schubert, Astrid |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 15.2004, 9-10, p. 1179-1198
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