The role of total quality management (5S) on service quality, job satisfaction and work place safety in banking industry : Tehran Tejarat Bank agencies
Year of publication: |
2017
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Authors: | Mousavifard, Fatemehsadat ; Rahmanian, Mohammad ; Ayoubi, Abdolhossein |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 22.2017, 3, p. 413-425
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Subject: | work place safety | job satisfaction | quality of services | environment quality management | banking industry | organisational productivity | quality management | efficiency | standardisation | order | sorting | Arbeitszufriedenheit | Job satisfaction | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Bank | Arbeitsbedingungen | Working conditions | Kundenzufriedenheit | Customer satisfaction |
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