Enabling consumer-driven service innovation in health care : the role of online health information technologies (HIT)
Year of publication: |
2010
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Authors: | Nambisan, Priya |
Published in: |
Information technology and product development. - New York : Springer, ISBN 1-4419-1080-8. - 2010, p. 159-177
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Subject: | E-Health | E-health | Kundenservice | Customer service | Innovationsmanagement | Innovation management | Wissensmanagement | Knowledge management | Social Web | Social web | Kundenintegration | Customer integration | Gesundheitswesen | Health care system |
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