Encouraging enhanced customer relationship management in accommodation SMEs : the case of Seville, Spain
Year of publication: |
2007
|
---|---|
Authors: | Castellanos-Verdugo, Mario ; Ángeles Oviedo-García, Maria de los ; Veerapermal, Nadine |
Published in: |
Tourism in the new Europe : perspectives on SME policies and practices. - Oxford : Elsevier, ISBN 0-08-044706-6. - 2007, p. 173-185
|
Subject: | Spanien | Spain | KMU | SME | Beziehungsmarketing | Relationship marketing |
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