Engaging the professional : organising call centre agents in India
Year of publication: |
2009
|
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Authors: | Noronha, Ernesto ; D'Cruz, Premilla |
Published in: |
Industrial relations journal. - Oxford : Wiley-Blackwell, ISSN 0019-8692, ZDB-ID 410848-6. - Vol. 40.2009, 3, p. 215-234
|
Subject: | Callcenter | Call centre | Arbeitskräfte | Workforce | Gewerkschaftsmitgliedschaft | Union membership | Indien | India |
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