Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Year of publication: |
May 2016
|
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Authors: | Luther, Louisa ; Benkenstein, Martin ; Rummelhagen, Katja |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 30.2016, p. 50-58
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Subject: | Similarity | Hospital satisfaction | Patient | Krankenhaus | Hospital | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Deutschland | Germany |
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