Enhancing Service Loyalty : The Roles of Delight, Satisfaction, and Service Quality
Year of publication: |
2017
|
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Authors: | Ahrholdt, Dennis |
Other Persons: | Gudergan, Siggi (contributor) ; Ringle, Christian M. (contributor) |
Publisher: |
[2017]: [S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Emotion | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
Description of contents: | Abstract [papers.ssrn.com] |
Extent: | 1 Online-Ressource |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Journal of Travel Research, Vol. 56, No. 4, pp. 436-450, 2017 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments June 9, 2016 erstellt Volltext nicht verfügbar |
Source: | ECONIS - Online Catalogue of the ZBW |
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