Enriching healthcare service quality by leveraging service experiences in Indian private hospitals : application of fuzzy-AHP approach
Year of publication: |
2023
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Authors: | Senapati, Shubham ; Panda, Rajeev Kumar |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 40.2023, 10, p. 2301-2325
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Subject: | Fuzzy analytic hierarchy process | Healthcare | Service experience | Service quality | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Fuzzy-Set-Theorie | Fuzzy sets | Indien | India | Gesundheitswesen | Health care system |
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