Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Shubham Senapati and Rajeev Kumar Panda
| Year of publication: |
2024
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|---|---|
| Authors: | Senapati, Shubham ; Panda, Rajeev Kumar |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 45.2024, 1, p. 55-82
|
| Subject: | consumer engagement | Consumer experience | consumer satisfaction | healthcare services | PLS-SEM | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2023.2295662 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014513538