The establishment of appropriate service strategy for banking industry customers with different value
Year of publication: |
2011
|
---|---|
Authors: | Chen, Shun-hsing ; Pai, Chen-kuo ; Chen, Fei-yun |
Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 16.2011, 1, p. 91-106
|
Subject: | Privatkundengeschäft | Personal banking | Marktsegmentierung | Market segmentation | Zielgruppe | Target group | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Bank | Taiwan |
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