Evaluating IT outsourcing customer satisfaction and its impact on firm performance in Korea
Year of publication: |
2008
|
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Authors: | Yoon, YongKi ; Im, Kun Shin |
Published in: |
International journal of technology management : IJTM. - Geneva-Aeroport : Inderscience Enterprises Ltd, ISSN 0267-5730, ZDB-ID 55978-7. - Vol. 43.2008, 1/3, p. 160-175
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Subject: | IT-Dienstleister | IT service provider | Outsourcing | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Südkorea | South Korea |
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