Evaluating sustainable service quality in higher education from a multi-stakeholder perspective : an integrated fuzzy group decision-making method
Year of publication: |
2024
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Authors: | Bao, Tiantian ; Liu, Yifan ; Yang, Zhongzhen ; Wu, Shanhua ; Yan, Zhenli |
Published in: |
Socio-economic planning sciences : the international journal of public sector decision-making. - Amsterdam [u.a.] : Elsevier Science, ISSN 0038-0121, ZDB-ID 1491145-0. - Vol. 92.2024, p. 1-22
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Subject: | Evidence theory | Group decision-making | Higher education | IF-TODIM | Service quality | Sustainability | Dienstleistungsqualität | Gruppenentscheidung | Hochschule | Higher education institution | Fuzzy-Set-Theorie | Fuzzy sets | Nachhaltigkeit | Qualitätsmanagement | Quality management | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis |
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