Critical quality indicators of higher education
I-Shuo Chen, Jui-Kuei Chen and Fernando F. Padró
| Year of publication: |
January-February 2017
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| Authors: | Chen, I-Shuo ; Chen, Jui-Kuei ; Padró, Fernando F. |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 1/2, p. 130-146
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| Subject: | total quality management (TQM) | higher education | critical quality indicator (CQI) | importance–performance analysis (IPA) | fuzzy analytic hierarchy process (FAHP) | Hochschule | Higher education institution | AHP-Verfahren | AHP approach | Qualitätsmanagement | Quality management | Fuzzy-Set-Theorie | Fuzzy sets | Dienstleistungsqualität | Service quality | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1050178 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011730233